Frequently Asked Questions
Everything you need to know about shopping with Annie's & Gretchen's Hallmark
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy for Keepsake Ornaments?
We accept returns on unopened, original-condition Keepsake Ornaments within 30 days of purchase. Items must be in their original packaging to qualify for a full refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and U.S. territories. We do not offer international shipping at this time.
Can I earn Crown Rewards points on my online purchase?
Yes! Simply enter your Crown Rewards number during checkout to ensure your purchase is credited to your Hallmark account.
How do I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal.