Returns & Exchanges
At Annies Hallmark & Gretchens Hallmark, we want you to be completely satisfied with your purchase; if you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Verify Eligibility
Ensure your items are in their original packaging, unused, and include all tags or labels to qualify for a return.
Initiate Your Request
Contact our customer service team with your order number to receive a Return Merchandise Authorization and a prepaid shipping label if applicable.
Pack and Ship
Securely package the items and attach the provided shipping label before dropping the package off at any authorized carrier location.
Receive Refund
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing